Fidacy is stateless and horizontally scalable, with the audit and trust guarantees intact. The numbers below are targets, not contractual guarantees. A contractual SLA is available in an enterprise agreement.
Because Fidacy is stateless and scales out, capacity is added by adding instances — and the fail-safe invariant means a fault degrades a decision to review rather than failing open. These are operating targets for planning; they become binding only when written into an enterprise agreement. Nothing on this page is a guarantee.
Every instance is identical and the verdict runs inside one tenant-scoped transaction; add instances to add capacity.
Audit chaining, reasoning, and webhook delivery are decoupled, so a slow downstream can't slow a decision.
Any error, timeout, or fault degrades to review — never to a silent approval.
During an incident, enterprise customers are notified through the agreed channel with impact, scope, and mitigation status.
Material incidents receive a post-incident summary describing root cause and corrective actions.
Security-relevant incidents follow the responsible-disclosure and notification terms in the enterprise agreement and DPA.
Status page. A public status page at status.fidacy.com is planned. Until it is live, subscribe to status and incident notifications through your account contact or sales@fidacy.com.